20191214-MONTEGROTTO_Petrarca

I Travel for Business and Leisure in 4* and 5* Hotels and I had never experience such bad a treatment as it happened to me in this “hotel” in December 2019.

I booked a room for an overnight stay as the weather forecast said “80% snow ” and I expressly asked for a day of vacation to be able to have the option to swim outdoors while snowing, so for one time I thought to skip Abano and try Montegrotto.

As a Triathlete, Hotel Petrarca’s external outdoor Olympic pool looked unique to me as it really was, so I could fulfill my dream of swimming outdoors in mid winter during snowfall.

Too bad that I experienced the worst of hotel staff in my whole life, and that a number of reviews around the web do fully confirm my experience.

In fact, unlike what happens in Abano where in ANY spa hotel you get FREE spa access with FREE bathrobe, Petrarca is the only one place in this area which is not offering this service: My room did not have the “spa access” included, and no one cared about warning me, even if it was “somehow-not-said” in the booking.com services list.

So I checked in, clearly stating that I was checking in alone and that a friend of mine would join in the afternoon, then straight went into the SPA area, noticing a strange man following all of my moves, especially when unloading my luggage.

I was then “annoyed” mid-afternoon by the reception about having an incomplete check-in and i re-stated that I had to wait for my friend to come, like already stated both in the booking notices and both at check-in.

The friend finally came, checked in, and since she was missing a bathrobe, I thought to rent one for her, but that strange and uneasy presence was following us … even at the reception!

We got the option  in the morning to be able to have breakfast at 7:15 instead of 7:30 because my friend needed to rush for work: the breakfast room was ready, so they welcomed us, the only well-done thing we experienced here.

I then stayed until the checkout time, used their beautiful pool and spa area for the last time, and went for the checkout within the correct timeframe, listing all of the extra services I used, including minibar items ….

… consider my “surprise” when the receptionist added “and the spa use for two persons” charging me 60 extra euros with a “we caught you attitude” I still feel uneasy about.

Now I understood the reason for that “strange presence” following all of my moves: the hotel porter, instead of helping me with the luggage, was following my moves to be sure I was charged for everything I did!

NEVER in my life I have received such a treatment and NEVER ever I will risk for it to happen again: this hotel goes straight into my ENEMY LIST, considering that my Black-List has no more than 3 items, but this time I needed a new category.

Yes, Hotel Petrarca is really beautiful: outdoor thermal pools, unique outdoor 50m external pool, but hotel staff has no clue about what customer delight is and this is NOT a relax place: being the spa area accessible for a reasonable fee for “externals”, people of “any kind” can use it, and the night before I had to stand the yelling of a wide group of young kids not worth a 1* dormitory.

NEVER EVER WASTE YOUR MONEY IN SUCH A PLACE, which could have made some sense in the 60s, an era of which it retains the elevators and the structures and the porter … move a mile away in Abano and get superior service wherever for almost half of the price.

As soon as I find some time, I will write the local municipality office about this, and have them check similar reviews on the web, as this behavior brings down the prestige of the whole area.

And I’m saving you all the details about the behavior of most of the spa staff against other guests as it still hurts: can you imagine a lifeguard yelling to a poor old woman for not having a swimming cap? Well, imagine this and much worse.

First Vote of mine below 6.0 on Booking since ever, and it’s not lower as the place is really unique in the whole world: should you want to experience it after what I wrote, do it as an external customer, considering that Abano’s public pool offer a better service and a unique 50m open external thermal pool for 5 to 6 euros, and they have lifeguards on it, so you don’t risk the life for being deeply offended by inadmissible staff.

Dec 14, 2019 to Jan 13, 2020
Marco Piagentini.

 

20161130-ROVIGO_HotelCristallo

I had the chance to stay here in late November 2016, and my first impact was the kind welcome of a nice receptionist, which with exquisite means had me understand that my booking was for another day … so he guided me in paying a difference and assigned me to a room, maybe 3 stars level for its look and extras (like a room kettle) but for sure not for the smell and bathroom: the mix of refurbished and original items would move the rating of this place to maximum a 3 stars hotel.

Breakfast was indeed fine, served in a large and sunny basement-level room next to a beautiful and large hotel hall.

At last i need to say i had an “Average” experience here, probably not worth the list price, but with some minor refurbishing this hotel could be brought up to the standard quality of a Best Western hotel.

My Suggestion is to pass by this place using last minute or season offers.

November 30th, 2016
Marco Piagentini

20161129-UDINE_LaCjaseDeSilva

I was passing by Udine along a business trip and needed a place for an overnight stay: Found this one for a good price on booking.com very near to a place I needed to visit for business, and I was amazed to be put in a double room as singles where sold out: 4 star hotel room with ancient furniture next to a 4 star level bathroom in a recently restructured rural house! Breakfast was instead “in line” with a standard b&b treatment, but the keeper was so kind in welcoming me in late evening and then serving me the breakfast personally. One of the key features of the place is being able to enter back the building at any time with a practical NFC card which opens the room as well. November 29th, 2016 Marco Piagentini

20161128-ABANO_HotelRosa

I decided to pass a night in this nice Hotel as a last minute booking because booking.com offered a very interesting last minute price.

With my surprise I was welcomed by a very kind night keeper by 10 PM, I was immediately “guided” to my room, and then she offered to open me at any time I was pleased to be back.

The room was clean and “Really” 3 stars level, with no old style” items mixed with refurbished ones at all, which is typical for old hotels in this area.

I will be back for sure in most of my North->South business trips as the hotel is not far from the Highway and Padova itself.

Let me just remark once again the kindness and professional attitude of the night keeper which was superior compared to many 4 stars hotels I visited in my life!

November 28th, 2016
Marco Piagentini

https://www.tripadvisor.com/ShowUserReviews-g194659-d529889-r442687130-Hotel_Rosa-Abano_Terme_Province_of_Padua_Veneto.html#

20140623-GABICCE_HotelMiramare

I was invited to stay in the Hotel at the beginning edge of 2014 season as the Head Referee of a Triathlon competition which had the headquarter at this hotel.

The place itself is very nice, with a superv view on the sea, private regular 25m outdoor pool and a magnificient inside spa area.

Buffet breakfast is also great as well as the evening meal with a large selection of buffet appetizer.

The only thing … staff people are just “too much” present, even if eager to help

Room Tip: Have the staff give you just any room with sea view … better if at the highest floors …

June 23rd, 2014
Marco Piagentini

Original Tripadvisor Review at

https://www.tripadvisor.com/ShowUserReviews-g194769-d571941-r211642375-Miramare_Hotel_Spa-Gabicce_Mare_Province_of_Pesaro_and_Urbino_Marche.html#

20140615-CAPOLIVERI_StellaMaris

This 3 Stars Hotel is in a Unique Location, just literally “in front of the sea”, with a number of rooms with direct access to the seaside and the rest just a few meters away, both on the back or on the first floor … same view from the nice restaurant.

Staff people are not so “friendly”, and rooms clearly need some refurbishing … anyway the position in front of the sea is really wonderful.

Room Tip: Let the Owners give you a room with Sea View, ground floor if you just want to exit and walk to the…

June 15th, 2014
Marco Piagentini

Original tripadvisor at:

https://www.tripadvisor.com/ShowUserReviews-g194711-d1056342-r210419436-Hotel_Stella_Maris-Capoliveri_Elba_Island_Province_of_Livorno_Tuscany.html#